how can i help?

Screen shot 2013-12-17 at 11.47.28 AMOn a recent trip we stayed in a hotel in a small town in western Pennsylvania near where I grew up. At least one person in our family is particular about their morning coffee, so we had brought some along to make in the room. Most in-room hotel coffee service now has single use self-contained brewing pods to put in the basket over the carafe, but what we needed was a filter.

I went down to the breakfast area and asked one of the employees, named Cindy, if they had any coffee filters. The desk clerk overheard, and quickly offered more packages of pods. I clarified what I was after, but neither Cindy or the woman at the front desk knew if they had them, or if so, where they were kept. “I know where they keep them in the other hotel,” Cindy mentioned, “I work over there too,” she said, pointing out the front door to another hotel across the way. “Give me a minute…” she said, and headed out the door.

A few minutes later, she was back with a small stack of filters.

Call me cynical, but these days I so often I hear “I’m not authorized” “I wish I could help you,” or “Let me connect you with someone who can assist you (only to encounter someone with a gentler voice and greater patience who, in the end, is only says “I wish I could help you” in a nicer way), that this woman’s simple gesture of seeing a solution to a problem and making it happen nearly brought me to tears.

When did it become so difficult to be helpful? Why did this feel like such an exception?

In addition to the coffee we were hoping for that morning, it reminded me how much better it is, in SO many ways, to come from a place of “how can I help?” rather than “not my problem” or “not my job.” I would argue retrieving coffee filters created no more additional work burden for this woman, and in a few short moments many people were warmed and bouyed by her kindness. It was an opportunity to appreciate someone’s simple effort to be helpful, to notice how much it affected me and my outlook that day, and realize the value of being able to pass it along.

As we kick off this new year, here’s to looking for places where we can help others.
Cheers, –t

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